Job Title: Locksmith & Installation Coordinator

Location: Ballito/North Coast KZN South Africa

Company: KK Smart Living

Job Type: Full-time

About Us

At KK Smart Living, we are revolutionizing smart security solutions by combining traditional locksmith expertise with cutting-edge IoT technology. We provide residential, commercial, and hospitality access control solutions, and we are looking for a Locksmith & Installation Coordinator to join our growing team. This role will be responsible for planning field installations, managing service calls, and ensuring seamless coordination between customers, technicians, and sales teams.

Responsibilities

🔹 Plan and coordinate all field installation projects, ensuring timely and efficient execution.

🔹 Provide quick turnaround on service calls, prioritizing customer satisfaction.

🔹 Communicate effectively with field technicians and installation teams to ensure smooth operations.

🔹 Schedule and coordinate job installations, including labor allocation and logistics.

🔹 Maintain strong relationships with key clients and end-users, particularly in the residential, healthcare, retail, and commercial sectors.

🔹 Ensure all installations meet high security and quality standards, adhering to industry best practices.

🔹 Handle customer inquiries, dispatch technicians, and manage installation schedules efficiently.

🔹 Coordinate with sales and production teams to streamline order processing and customer expectations.

🔹 Manage job folders, order parts, and update project details in the company’s system.

🔹 Conduct site inspections and field measurements before installation.

🔹 Participate in project take-off meetings and customer interactions to ensure smooth implementation.

🔹 Support technicians by providing product knowledge and troubleshooting assistance.

Requirements

✔️ 5+ years of experience in locksmithing, field installation, or access control solutions.

✔️ Project management experience in construction, security systems, or a related field.

✔️ Excellent communication and organizational skills—able to handle multiple projects at once.

✔️ Customer service-focused mindset, with the ability to solve problems quickly and efficiently.

✔️ Ability to work well under pressure and in a fast-paced environment.

✔️ Hands-on technical skills—knowledge of smart locks, access control systems, and security technology is a plus.

✔️ Physical ability to lift 75+ lbs to assist with installations and equipment handling.

✔️ Flexibility to work varying hours, including weekends if required.

✔️ Strong computer skills, including proficiency in Excel, Word, PowerPoint, and CRM systems.

✔️ Valid driver’s license and the ability to travel to installation sites when needed.

Why Join KK Smart Living?

At KK Smart Living, we don’t just install locks—we create smart, seamless security experiences. As part of our team, you’ll work with innovative technology, cutting-edge security solutions, and a group of passionate professionals who are shaping the future of access control.

✅ Opportunity to work with industry-leading smart security solutions.

✅ Competitive salary and benefits.

✅ Career growth and training on the latest IoT access technologies.

✅ Dynamic, team-driven work environment with exciting projects across multiple sectors.

🚀 Join us and help redefine the future of security!

To apply, send your CV to [info@kksmartlocks.com].